FAQ - Frequently Asked Questions
- 1What is Fchat?
- 2Is Fchat a fraud?
- 3Do I have to pay a fee to use Fchat?
- 4Do I have to sign a contract with Fchat?
- 5Does Fchat guarantee the security of customer data?
- 6What are Fchat’s outstanding features?
- 7How to login to Fchat when my Facebook account is locked?
- 8How to automatically open the chat window when a customer visits my page?
- 9Does Fchat limit the number of users in a shop?
- 10What is subscribers?
- 11How to check how many subs I have used and the total number of subs in my package?
- 12How to check how many people have messaged my page to upgrade the suitable service package?
- 13Is the number of unused subscribers reserved when renewing?
- 14How to transfer subscribers from other chatbot to fchat?
- 15 What is tag? How to tag customers?
- 16How to connect to a new fanpage?
- 17How to disconnect from a fanpage?
- 18Can I change the fanpage?
- 19Why did my Fanpage lose connection with Fchat?
- 20Why can't I see Fanpage when connecting Facebook Page with Fchat?
- 21How to change the default menu and signature by Fchat?
- 22Why are the buttons saying The feature has been disabled?
- 23What is the difference between a free account and a premium account?
- 24Can I reserve the service package?
- 25Does Fchat issue VAT invoices? Does Fchat's price list include VAT?
- 26Do I lose the set data on fchat when my service package expires, and I have not renewed it in time?
- 27Why can't I see my fanpage when the package expires?
- 28Can I send mass messages to customers who like the page or comment on the page?
- 29Can Fchat send mass messages to all old customers?
- 30What are the tags for messages after 24 hours?
- 31Why can’t I send mass messages to old customers?
- 32Why do only a few of my old customers receive my mass messages?
- 33Keyword: Why are Auto Reply Comment and Auto Inbox not working?
- 34Why are my hidden comments still seen on the fanpage?
- 35Why can't I see posts to choose from in the comment keywords section?
- 36How do I delete the lists in Customer?
- 37 Can I filter and view conversations of one or more pages in a shop separately?
- 38Can I edit the schedule and content in the sequence?
- 39Why are my customers not receiving message sequences?
- 40How to get active tokens?
- 41My token has an error; how can I fix it?
- 42Can I move pages from one shop to another?
- 43Why doesn’t the destination shop display when moving pages?
- 44Why does the system still report connection loss after I refresh fanpage connection?
- 45Why can't I add users to Fchat to manage?
- 46 Can I divide management staff by page?
- 47When do questions waiting for customers’ answers end?
- 48Why is the ref Link not working?
- 49Can I fix the automated chatbot script while running the script with the customers?
- 50Can I pause running scripts to edit?
- 51Why does the system report that the shop has exceeded the number of subscribers when I have not used up the package’s subscriber limit?
- 52Common errors when running automated Chatbot scripts
- 53PERSONAL CONSULTATION CARD (HUMAN_AGENT) SEND MESSAGE WITHIN 7 DAYS
- 54How to buid chatbot flow
- 55What are the steps to get Facebook Business Verification?
- 56The guidelines for choosing a Display Name
- 57The steps to delete the WhatsApp account