What is tag? How to tag customers?
Tag is an object used to classify customers. A customer can be tagged to multiple tags.
Example: You can create tags to mark people who are interested in product A, have purchased product A, ...
The tag is used for two main purposes:
- Activate the automatic message in sequence.
- Create a list of customers & send mass messages.
To create / edit customer tags, go to: Page Settings>> Customer Tags
There are 3 ways to tag customers:
(1) Manual tagging
- Tag customers from Customer
Customer list >> Edit >> click on the tag
- Tag customers from LiveChat
Click on the tag in the right column.
(2) Automatic tagging
You use the "Tagging" object when creating automatic message scripts.
More > Tagging
(3) Mass tagging
On the Customer list, select the list to mass tag, click “Tagging”
Using proper tags will help you take care of customers better, thereby increasing sales