Help Center - Fchat

Welcome to Fchat's help system

Please select the category you are interested in

Chatbot Overview

Page Connection

Connect fanpage with Chatbot

Livechat

Use Livechat to manage conversations

Basic message

Build automated messaging script

Advanced messages

Fchat chatbot advanced messaging feature

Flow

Automated customer care

Build Automated Customer Care Scrips with Chatbot

Growtool

Tool to increase subscribers

Minigame & Viral

Build MiniGame Scripts & Viral Chatbots

Order & Cart

Create and manage orders in fchat

CRM integration

Integrate external CRM for customer management

Advanced

Advanced Chatbot Guide

Agent & Affiliate

Affiliate and Affiliate cooperation with Fchat, extremely attractive commissions

Whatsapp API

Overview and guide

Chatbot Overview

What is a Chatbot? Who should use Chatbot?

Page Connection

Instructions to connect Lazada shop to Fchat

Instruction to connect Web with Fchat

How to create Chatbot Google Business Messages

Instructions for creating Chatbot Group Telegram

Instructions on how to connect Fanpage to Fchat

Instructions on how to connect Instagram to Fchat

Install the message menu

Decentralize Fchat management to staff

Welcome Message - Message welcoming visitors to the fanpage for the first time

Default Answer - Default reply message when there is no online staff

Messenger Greeting - Welcome on the screen with the Start button.

Automatically turn on a chat window when entering the fanpage

How to remove another chatbot from the fanpage

Switch Pages between Shops

Livechat

Livechat and set conversation status

Merge pages - Filter conversations by page

Livechat- subcribe

Assigns conversations automatically for employees

Set up customer management tag

Sample message on Livechat

Instructions for getting a phone number on Livechat

Basic message

Create and manage the Message blocks

Use variables in the Message block

Gallery - Product list messages

Typing – waiting for a reply

Quick reply - Quick reply message

User Input - Get customer information

Webform – Collect customer information on Chatbot Messenger

Video - Send videos to Messenger

Audio - Send audio to Messenger

Advanced messages

Verify Indentity - Verify customer identity on Chatbot Messenger

Create appointment schedule & automatic appointment reminder

Send an email to a new subscription

Copy Block, Group Block, and Page

Point of purchase accumulation feature

Create a VIP card, Voucher containing the customer's avatar and name

Coupon - Create and Send coupon codes to customers

One-time Notification

Flow

How to buid Fchat flow

Flow- Condition

Flow- Send email

Flow- Timer

Automated customer care

Sequence - Automated customer service message series with Chatbot

Manage customer lists

STOP - Stop receiving messages Campaign, Sequence

Campaign: Send a message to all customers who have inboxed the fanpage

Schedule - Set a fixed sending schedule daily, weekly, monthly, annually

Growtool

Facebook event- Send event to facebook to measure conversion

Attach your own domain name for fanpages in fchat

Keyword - Automatically reply to comments and inbox

Get Post ID on Fanpage

Instructions for creating ref Link and QR code

Create a Gift Landing Page

Push data from Ladipage to Fchat

Popup when visitors visit the website

Embed Chat Button in Website

Attract customers to Chatbot with Facebook Ads

Facebook JSON Ads script setting

JSON API: Connecting Chatbot to External Systems

Broadcast API - Send messages from your website to your guests' Messenger

Minigame & Viral

Instructions for creating ChatBot Viral

Affiliate - Affiliate Marketing with Chatbot

Like Page - Give gifts to users who like the page

Quiz - Multiple choice test in Chatbot

Livestream minigame Lucky Dial

Minigame Lucky Spin

Order & Cart

Automatically create orders when customers comment correctly

Instructions for creating product combos

Online Cart Creation Guide