Why are my customers not receiving message sequences?

Your customers don’t receive message sequences even though they were tagged? 


1. Only customers tagged after the sequence is created will receive the message. 

Therefore, if customers are tagged before you create a sequence, they will not receive messages. 

Solution: Follow the steps: Create tag > Create sequence > Tag customers

2. Customers who have stopped receiving messages (Unsub) will not receive the message sequence and Campaigns

If you need help, please click here to chat with the support team: https://m.me/fchat.chatbot