What is a Chatbot? Who should use Chatbot?
What is a Chatbot?
A Chatbot is a tool that can communicate and interact with humans through pre-programmed artificial intelligence. In most cases, the chatbot is used through messaging apps to talk to people.
Chatbot Messenger is a software connected to Facebook Messenger which assists sales and customer care with a 24/7 automatic feature. Moreover, with chatbots, businesses will eliminate the number of employees in charge of taking care of customers which reduces your marketing costs.
Who should use Chatbot?
The chatbot is applied in wide-ranging industries but most suitable with business groups such as:
- Fashion business: clothing, jewelry, shoes, accessories
- Beauty: Spa, Beauty Salon, Hairdressing, Nail ...
- Cuisine: Restaurants, Eateries, Cafes…
- Education and training: Schools; foreign language academy, skills and vocational training, enrollment…
- Support services: booking, delivery…
- Online sales services.
Chatbot application in business on Electronic Commerce Exchange (E-commerce Exchange): Amazon, Shopee, Lazada…
- Step 1: Send the order to the customer along with a hand letter containing a link or QR Code to activate the warranty, receive a receipt, receive gifts, or simply support/talk directly to the shop owner.
- Step 2: Send messages (automatically) to take care of customers every day/ week.
- Step 3: Send messages to all customers (Download ebook instructions) when organizing OFF SALE campaigns, or launching new products.
- Step 4: Increase income from former customers by sending a message introducing products, services from friends or partners.
Chatbot application in the business model of Restaurants, Cafes, Hair Salons…
Step 1: Customers come to the shop >> scan QR code >> Membership registration (phone number, date of birth).
Step 2: Customers are offered Voucher Buy 1 Get 1 free upon membership registration, and can receive a 5% - 10% discount for the next purchase.
Step 3: Customers using Messenger order online via the fanpage.
Step 4: Customers join the membership program by gaining and subtracting the point from their following orders.
Step 5: Customers refer friends to join or participate in the lucky dial minigame to receive the discount...
Step 6: Shop owners run Facebook Ads targeting customers within 7km at fixed hours of the day.
Create Chatbot Viral Facebook with Fchat
Fchat is the tool that helps you create Chatbot on Facebook Messenger. You can connect with multiple Fanpages and be at one window to interact with customers. At the same time, you can create automated customer care scripts.
See How to Create a Viral Chatbot Here
With Fchat, you can send free messages to all former customers, form automated customer care scripts, sell products automatically on Messenger... The great thing is that Fchat uses diverse languages and is FREE FOR LIFE.
Wishing you a successful business with Fchat!