Are you feeling overwhelmed with the number of customers you need to take care of through the Website? Are you struggling to find a way to create a chatbot for your website? Have you not found yourself an effective chatbot for your Website? Don't worry, with this article, Fchat will share with you the best Chatbot for a Website and how to create a chatbot to improve customer service.
What is Website Chatbot (Chatbox)?
Chatbot Website or chatbox is a computer program that simulates conversations with people over the Internet. Today, it is known as a marketing automation software capable of communicating over the Internet. Simply put, a chatbox acts as an assistant robot that communicates with humans through messages. It is a “virtual friend”, a tool to assist business owners in customer interaction and consultation.
>>> Watch now: What is chatbox? Instructions for creating chatbots for websites
Using a chatbot for your website will bring you a lot of benefits and convenience. Among them, the most prominent benefits include:
- Save time and effort with automatic chat with customers
- Increase the success rate for closing orders
- Cut down on the costs for hiring staff for live chat positions, customer care...
It can be said that the use of chatbots not only creates a professional working style but also leaves a good impression on customers. Besides, it also plays an important role in the success of advertising campaigns.
Apply Chatbot Website to Customer Care
Chatbot Website also helps improve customer care for businesses in the best ways:
- Chat with customers and convince them to make quick purchasing decisions.
- Remind customers of unfinished orders.
- Send personalized messages.
- Suggest customers buy again and buy larger orders.
...
Simply put: if the online chatbot is applied in customer care, it becomes a means to connect thousands of buyers with sellers with great interactive experiences. There are many types of free chatbots to support customer care such as:
- Help customers easily find the information they need (products, answer questions, ...) according to pre-set messaging scripts.
- Guide customers through different products, and recommend the most suitable product based on their interaction with the chatbot.
- Follow up with customers to see if they like your products, send requests for customer reviews.
>>> More Article: Best Free Chatbot to Boost your Business
Fchat - The best chatbot for websites to improve customer service
Fchat is a sales chatbot software that helps businesses automatically give consultations, close orders and take care of customers effectively. Currently, Fchat has been present in many different markets such as Vietnam, Thailand, Indonesia, Philippines with more than 100,000 users. Fchat supports online shop owners and businesses of all sizes to build smart and flexible free chatbot software for all industries. Using Fchat's free chatbot, businesses can use a full set of features such as:
- Store up to 10,000 users for a lifetime free chatbot design package.
- Easily connect the chatbot to an unlimited number of integrated websites.
- Set up chatbot software with flexible scripts such as greeting script, timer script, auto-responder script, campaign launch script, ...
- Perfect live chat feature: Chat directly with customers from many sources on the same operating window, manage comments, chat history, customer support group chat.
- Respond by keyword, using natural language, friendly interface, easy to use.
- Prevent customer poaching, automatically hide comments, customer information on fanpages.
- Free chatbot software that integrates mini CRM, automatically stores customer information, supports grouping, and tagging.
- Automatically divide rights, assign sales staff to support customers.
- Create discount codes, support launching viral campaigns, remarketing campaigns, customer gratitude campaigns with the feature of sending mass messages to specific target groups.
- The reporting statistics feature makes it easy to track business performance.
- Appointment booking feature, appointment reminder, showing professionalism in the customer reception process.
>>> You can completely create your own Chatbot for your Website here!
Above is the information about chatbots for websites and how to create a chatbot for websites simply and quickly. Hopefully, with this article, you can choose the most effective website chatbot for your purposes.