Livechat (online chat) is currently a popular feature used in online sales. Livechat helps businesses improve the efficiency of closing orders and taking care of customers effectively and quickly. In this article, we will introduce to everyone 5 benefits that the Livechat feature in Fchat Chatbot brings to online sales today. Stay tuned for more details.
What is Livechat?
Livechat is simply understood as an online chat program on the Website, allowing users to communicate directly with the manager right on the interface of the Website. Integrating Livechat for the website helps businesses answer customers' questions through the chat window, support visitors quickly and conveniently, helping to create the best experience for customers.
At the same time, quickly support and take care of customers in a timely manner so that they can easily exchange and receive feedback sooner. This is considered a solution for a sales website that can increase sales, increase responsiveness and customer satisfaction. From there, create an opportunity to convert guests into loyal, repeat customers in the future.
How does Livechat work?
When you access a website interface, you immediately encounter a chat message window. Here you are allowed to post questions in that small window.
Normally, Livechat works in the form of automated technology to approach and answer questions based on the principle of invitation. This helps to provide the best customer support even when the webmaster is not there.
What benefits does Livechat in Fchat Chatbot bring to online sales?
Fchat is a Chatbot, sales software on Facebook Fanpage and Zalo Page that helps you automate your customer care work through inbox and comments. You can use this Fchat Chatbot for a wide range of purposes from sales to fully automated customer care to help you increase sales, save money on advertising, automate sales, and take care of customers 24/7.
Using the Livechat feature in Fchat Chatbot gives online sales the following benefits:
Manage comments, inbox from all pages on the same window
The Livechat feature on Fchat acts as a sales assistant, proactively reaching customers across multiple channels, pursuing customers appropriately and promoting sales opportunities.
Livechat helps you manage conversations with customers: view and reply to customers, view customer details, tag customer categories, create orders for customers,... from all the top pages. a window. When customers ask questions about products or services, Livechat can help you answer them immediately, increasing the closing rate even more.
=> Read more: 9 ways to increase order closing rate thanks to Chatbot
Share conversations automatically for employees
The Split Conversation function helps you to divide conversations for each employee to take care of and manage customers. From there, the conversations will be evenly distributed / divided according to the rules for the employees. Thus, you can ensure uniformity and fairness for employees as well as track the work that each employee has done to calculate KPI more easily, saving time and effort for the employer. shop.
Create a sample message section on Livechat
Sample message is a pre-set message template with common content such as product information, product price, store address, contact information, payment information, ...,
You can attach images, get customer name, gender, page name with pre-set sample messages. Sample messages can include questions that sales often face, help sales respond faster, increase customer satisfaction rate.
Increase engagement and conversion rates
The Livechat feature on Fchat acts as a sales assistant, proactively reaching customers across multiple channels, pursuing customers appropriately and promoting sales opportunities. When customers ask questions about products or services, Livechat can help you answer them immediately, increasing the closing rate even more.
Service cost savings
Fchat also helps you connect with Zalo Pages, not just Facebook Fan Pages. At the same time, you can also scan the customer phone number declared on Facebook when the customer comments/inboxes on Fan Page without leaving a phone number. This function makes it possible for you to automatically take numbers and call guests.
See details of benefits you will get, Free trial HERE.