Consumer's personal information protection policy
At Fchat, we make the protection of your personal information a top priority. We respect the privacy of our users and developed this privacy policy to state our commitment to protecting your privacy. We fully understand that your personal information belongs to you, so we make every effort to securely store and handle the information you share with us.

Fchat may amend the content of the policy by posting a revised version on Fchat's system, the revised version takes effect from the time of posting. If the user continues to use the service, it means that you have accepted and definitely agree to abide by the updated terms of use.

We encourage you to read this Privacy Policy carefully when using the Service. By accessing the Service, you acknowledge and agree that you have read, fully accepted and will comply with this Privacy Policy.

1. Purpose of collecting User's personal information

Fchat uses information collected from Users for the following general purposes:

Identify and authenticate the account.
Improve service, customer care and research.
Provide information, services and support requested by the User.
Resolve disputes, arising issues related to the use of Fchat website.
Prevent illegal or prohibited activities outlined in the Terms of Use.
Other purposes permitted by law and Fchat will notify the User on a case-by-case basis.
To be able to fully use the utilities on Fchat's software products, Users need to register as a member and provide their personal information. The information you need to provide to Fchat includes:

Full name.
Phone number.
Email is correct.
You can still access Fchat's website anonymously. After successful registration, you can edit the name yourself in the account management page. If you need to change your login email or phone number, you need to send us a request and go through the verification steps.

All user information provided to Fchat will be stored on the system. When needed, Fchat users can ask about the collection and processing of information related to their personal information security at the address:


Head office address: 6th Floor, No. 247 Cau Giay, Dich Vong Ward, Cau Giay District, Hanoi City

Hotline: 089 898 6008

Support email:

2. Scope of use of User information

User's information will be saved on the system by Fchat in the following common cases:

When the User registers and/or uses Fchat's services.
When the User submits any form, not limited to forms or other forms related to Fchat products and services, either online or in physical forms.
When the User enters into any agreement or provides any documents or other information related to your interaction with Fchat, or when you use the company's products and services.
When the User interacts with Fchat, such as by phone, (may be recorded), mail, fax, face-to-face, social media and email.
When the User uses electronic services or interacts with Fchat through the Fchat Platform or uses the service on the Fchat Platform. This includes, but is not limited to, cookies Fchat may deploy when you interact with the Fchat Platform.
When a Fchat User makes a transaction through the Fchat platform or services.
When User feedback or complaint.
When the User provides his/her personal data to Fchat for any reason.
Other cases that Fchat deems necessary in accordance with the provisions of law.
3. User information storage time

Fchat stores and processes the User's personal information on the server, protected by physical and electronic safeguards including: firewalls, data encryption and applicable procedures as required by law. information security. Fchat enforces physical access control to information and only allows access to personal information to employees who need it to fulfill their job responsibilities within the Fchat system.

User's information and account will be stored indefinitely on Fchat's system so you can renew the service at any time.

4. Who may have access to the User's information

Fchat commits not to provide, not sell, exchange, or use other commercial forms with your personal information. However, the non-identifying information of website visitors may be used and provided to other parties for marketing, advertising or other uses.

Other individuals and organizations may have access to Fchat User's information in the following cases:

- Information that the User has made public.

- Fchat has the User's consent to disclose this information.

- Third parties that the User